Return and Refund Policy

Return and Refund Policy

Baoding Tangchu Trading Co. LTD

No. 47 Taoli Road, Baigou New Town, Baoding City, Hebei Province, China
Email: admin@saricloset.com

Introduction

At Sari Closet, we are committed to customer satisfaction. This Return and Refund Policy outlines the procedures and conditions under which returns and refunds are accepted.

Return Policy

  • 14-day return window
  • Free shipping
  • No restocking fee
  • Customized Items: Due to the unique nature of customized orders, these items are not eligible for returns unless there is a defect in craftsmanship or the item does not match the order specifications.
  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us at admin@saricloset.com within 14 days of delivery with photographic evidence.

Refund Policy

  • Eligibility: Refunds are only offered for defective or incorrect items.
  • Process: Eligible items must be returned in their original condition, unworn and with tags attached. Once the return is received and inspected, we will send an email to notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping for Returns

  • Customer Responsibility: The customer is responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
  • Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exceptions

  • Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Contact Us

For more information about our return and refund policy, please contact us at admin@saricloset.com.

Updated on 18th, January, 2024
Best Regards
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